Clarity Systems — Engagement Terms and Conditions

Version: v1.0-2026-05 · Status: DRAFT — pending lawyer review

1. Parties and definitions

These Terms govern the engagement between Clarity Systems Pty Ltd ("we") and the Client named in the executed Engagement Letter ("you").

2. The engagement

We deliver The Independence System over twelve months as specified in your Engagement Letter. By signing, you agree to participate in milestone reviews, provide operational information, and acknowledge that outcomes depend on team engagement.

3. Term and timeline

Twelve months from kickoff. Cumulative delays of more than sixty days may extend the Programme by up to three months at our discretion.

4. Fees and payment

Programme fee per Engagement Letter, invoiced upon signing, payable within seven days. GST handling per Clarity Systems' registration status. Payment via Stripe.

5. Diagnostic and data

Diagnostic outputs are estimates, not guarantees. You retain ownership of business information; we retain ownership of methodology and Module library.

6. Outcome Guarantees — the 30/90/12 promise

30-day: Full refund if Stabilise milestones not delivered. 90-day: Pro-rata refund if Owner Dependency Score not measurably improved (≥5 points). 12-month: Continued work without fee until outcomes land (capped at +6 months).

7. Intellectual property

We retain rights in methodology, Module library, Platform code, and templates. You retain rights in your business operations, commercial information, and operational documents.

8. Confidentiality

Each party keeps confidential information about the other's business not publicly known. Continues three years after Programme close.

9. Liability

Liability cap: total Programme fees paid. No liability for indirect, consequential, or special loss except wilful misconduct or fraud. ACL non-excludable rights apply.

10. Termination

Either party may terminate on thirty days notice (convenience) or immediately for material breach. Survival clauses listed in §10.3.

11. Privacy

Personal information handled per the Clarity Systems Privacy Policy at app.doitwithclarity.org/privacy.

12. Governing law and dispute resolution

Governed by New South Wales law. Disputes via good-faith discussion, then mediation, then exclusive NSW jurisdiction.

13. General

Entire agreement; written variations only; electronic execution binding under Electronic Transactions Act 1999 (Cth).

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Acknowledgement (incorporated into the Engagement Letter)

By signing the Engagement Letter, you acknowledge that you have read and understood these Terms and the Privacy Policy referenced at §11, had a reasonable opportunity to seek independent advice, and agree to be bound by these Terms in respect of the Programme described in your Engagement Letter.